By purchasing from CLASSY, you are agreeing to the terms and conditions of this contract.
We have strict policy in return/exchange items since we don’t use hang tag in our goods. You can do the cancellation as long as your order status are still ‘on hold’. You can check it on My Account – Orders page. For exchange, it can be made only for certain reasons: size or colour, within 24 hours of delivery. Shipping cost and handling fee, IDR10,000, will be charged to you.
If we mistaken sent you a defect items, please claim to us along with photo evidence and unboxing video of all original packaging. Any claims made outside of this window may not be eligible for compensation. We will offer you two options, discount price or return for refund. Claims for defect items should be raised within 24 hours of delivery.
We can not accept any responsibility for any delay/loss where an incorrect address is given. Should your parcel go missing because the address is incorrect, we will do our best to track it down but no refund will be given unless/until the parcel is returned to us by the courier as non-deliverable. Loss package in delivery because of courier error will be handled by JNE/JNT and we will pass the compensation to you after we receive it.
When a postal carrier returns an undeliverable package to us, we issue a full refund (excluding delivery charges). If you would still like to purchase those products, you’re welcome to place a new order.
Thank you for understanding.